KEEP IN TOUCH — Repair Request
Tell us about your device and the fault. Not sure about the details? We can help identify it.
Your first name is enough.
Include the country code. Optional.
Choose or type the brand. If you do not know, enter Not sure.
Choose or type the model, or enter Not sure. We can identify it at the shop.
Add a note if there is anything else we should know about the fault. This is optional.
Add any other details about the fault
What is wrong? (select one or more)
Select the icons that best match the problem. Choose Other / Not sure if you cannot identify it. If possible, back up the data on your device before bringing it in or sending it to us. If you cannot back it up, let us know.
Does the device turn on?
Choose Not sure if you cannot check.
Has the device been opened or repaired before?
How would you like to get your device to us?
Please provide your collection address if you choose Pickup & Delivery.
For Pickup & Delivery, enter your town or city.
For Pickup & Delivery, enter your collection postcode.
Optional. Enter Not sure if you do not know. We will confirm the colour before ordering parts.
Do you have a valid Donate Your Tech discount card?
The 5% discount applies to labour only, after voucher or donation verification. Parts are excluded. More about Donate Your Tech

Bring your discount card with your device. You may receive a card in store when you donate an eligible laptop, mobile phone, tablet or games console no more than 7 years old. Damaged or non-working devices are welcome. If the device works, erase your personal data before donating it. We donate 30% of the proceeds from each donated device we sell to charity.

We’ll use your details to respond to this repair request and, if you proceed, manage the repair. Read our Privacy Notice. https://keepintouch24.co.uk/privacy-policy-2/